Shipping policy

At MACOLY LIMITED, we are committed to providing fast, secure, and reliable delivery throughout the United Kingdom.

Delivery Area

We currently deliver within the United Kingdom only, including England, Scotland, Wales, and Northern Ireland. At this time, we do not offer international shipping.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Options

We offer the following delivery services:

- Standard Delivery (2–5 business days): £4.99

- Express Delivery (Next Business Day): £9.99

Free Standard Delivery is available on all orders over £100.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment.

Delivery Delays

While we aim to deliver all orders within the estimated delivery times, delays may occasionally occur due to weather conditions, courier issues, or other unforeseen circumstances. We appreciate your understanding in such situations.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or does not arrive within the expected delivery period, please contact our customer support team within 48 hours of delivery (or the expected delivery date). We will investigate the issue and arrange a replacement or refund where appropriate.

If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to assist you.

Thank you for choosing MACOLY LIMITED. We appreciate your business and strive to deliver your order quickly and safely anywhere in the United Kingdom.